![]() ![]() London:Chartered Institute of Personal and Development Google Scholar ‘TQM dimensions and their interrelationships in ISO certified engineering institutes of India’.īusiness Research Methods: A Practical Approach. New York, USA:Oxford University Press Google Scholar International Journal of Productivity and Performance Management. ‘A case study of a quality system implementation in a small manufacturing firm’. ‘An empirical study of barriers to TQM implementation in Indian industries’. TQM, ISO 9000, Six Sigma: Do Process Management Programs Discourage Innovation?. ‘Assessing the status of Six Sigma implementation in the Indian industry’. ‘The development of total quality management in Qatar’. The results also provide evidence of the degree of awareness, implementation issues and results achieved through the ISO implementation in this industry. The results revealed that the marble mining industry of India lacks far behind in relation to other industries of this country, with ISO 9000 being the most popular quality improvement approach. Then, since the literature review and preliminary results of the questionnaire indicated ISO as the most popular quality improvement approach in this sector, an exploratory case study was conducted in India’s leading marble mining company to gain more in-depth information about the application of ISO in this particular industrial sector. A total of 35 responses were obtained and analysed using descriptive statistics. A questionnaire survey was designed, validated and distributed to 52 Indian marble organisations. This paper explores the application of quality improvement programmes in the marble mining industry of India. To ensure such competitive advantage, organisations of different industries around the world have implemented several quality improvement programmes like ISO, TQM and Six Sigma. In this era of globalisation, as competition intensifies, providing quality products and services has become a competitive advantage and a need to ensure survival. ![]()
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